- BILLING POLICY -

GENERAL
We offer a variety of Billing Plans: Monthly, Quarterly, Semi-Anually, Annually and 2-year plans.  Customer selects his/her Billing Plan at the time the customer signs up for a hosting plan. All billing plans are renewed on the anniversary day of each cycle period.

Please note that, regardless of which hosting/billing plan you select, by billing your credit card or acceptance of any other form of payment from you, signifies that you agree for your account to be renewed automatically on the anniversary date of your billing cycle unless a 30-day cancellation is received prior to your renewal date. You also agree that if your account is billed because you failed to submit a 30-day cancellation notice, there will be a $25 processing fee to reverse your changes. If your account has already been charged, a $25 fee will be deducted from the total amount that is due.

Customers who are not billed or whose credit cards are declined, do not have a contract with eHostDepot.com (EHD). As a result, it is entirely up to EHD to continue providing hosting services for the customer. Therefore, at the discretion of EHD, we may choose to continue, suspend, cancel or terminate/delete your service at anytime without notice.

Customers willing to prepay for their hosting services may do so at their will and convenience. Discounts always apply for paying for multiple periods of time. The prepay billing option is cheaper in most cases. If you choose the prepay plan you will be committed for the entire time and NO partial refund will be awarded for early cancellation. We require a 30-day notice for cancellation of any account by following the proper cancellation procedure.  Please read our Cancellation Policy.

For any other questions, and/or to receive more billing information or payment plans please email us at: billing@ehostdepot.com.

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CREDIT CARD CUSTOMERS
Customers who pay by credit card are automatically charged at the anniversary date they signed up without any further notification. An invoice will be generated 0 to 2 days prior to when the payment is due. If your credit card is declined or has expired you will receive an email notice stating so. You should provide updated information before your account is liable for suspension. If your account is suspended due to non-payment there is a $20 reinstatement fee.

If you are paying by credit card, it is your responsibility to insure that we have updated credit card information as well as your current e-mail address on your account at all times. Please understand that EHD cannot call every customer in order to update their records. Whenever your information changes, please update your billing information at: http://www.ehostdepot.com/ehdbilling.

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PERSONAL OR COMPANY CHECK CUSTOMERS
Customers who pay by check are required to send their checks before the anniversary date of their billing cycle. Even for check customers, an Invoice will be generated and sent via e-mail. Customer is required to print and send the Invoice along with your check to:

COWENA Enterprises
eHostDepot Billing Dept.
P. O. Box 403
Lumberton, NJ 08048

Any checks received after the anniversary date may be considered late and may be subject to late fees. A grace period of 5 days is giving. Therefore, all payments not received after the grace period will be liable for suspension. If your account is suspended due to non-payment there is a $20 reinstatement fee.

There is a $25 charge for bounced checks and immediate grounds for suspension.

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WIRE TRANSFER
EHD also accepts wire transfer payments. If you choose to pay by wire transfer, please add an additional $20 wire transfer fee to the amount to be sent. END will not post payment to your account until we receive receipt confirmation of the wire from our financial institution. This may take several days so it is not always the most efficient manner in which to settle your account. For our International Customers, monies wired to our account can take as much as 2 weeks or more. For information on how to wire money to our account, please send email to billing@ehostdepot.com.

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DATA TRANSFER
For accounts that use over the set of data transfer limit, EHD charges $4 per GB should you exceed your allowed data transfer limit. If you exceed your data transfer limits, you will be automatically billed. Please pay close attention to the use of data transfer by watching your logs in your Control Panel.

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REFUND POLICY
Each EHD Hosting plan carries a 30-day money back guarantee on NEW ACCOUNTS ONLY. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup fees and overages. There are no refunds or partial payments on prepaid amounts after the 30-day money back period has elapsed.
All cancellations must be received in writing as per the deadlines indicated. Postal mail and fax notifications are also acceptable. Phone requests will not constitute acceptance of any cancellation. There are no refunds on setup fees, Dedicated/Static IPs, add-on, additional services, dedicated servers or server co-location, etc.

NOTE:
If your account was signed up during a promotional period during which no SETUP fee was charged, the normal setup fee will be applied and deducted when you decide to cancel within the 30-day period.

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REINSTATEMENT FEES
Any account that is suspended due to non-payment will incur a $20 reinstatement fee. Accounts are suspended AT ANY TIME upon 5 days past due. Accounts are completely removed from our servers upon 30 days past due and the account will be referred to our collection agency and any legal authorities in the United States.

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